What can be reported?
You can raise suspected misuse, a data-security issue, an ethics concern or a product-safety concern. Clearly describe what you observed, when and which service was affected; distinguish facts from unverified interpretations.
Initial contact
Email support@raihealth.ai with the subject “Ethics / security concern” and a brief description without sensitive details. Request a secure follow-up channel if needed. This page provides contact guidance and does not automatically submit a report.
Privacy boundary
The general support mailbox is not an independent or anonymous whistleblowing hotline; the sender’s address is visible. This page does not guarantee anonymity, a response deadline or statutory whistleblower protection. A formal independent channel and procedure must be published separately once verified.
Information to exclude
Do not include patient identities, health records, identity documents, passwords or access keys in an initial report. For an active clinical emergency, do not wait for a reply here; follow your institution’s emergency and safety procedures.